Refund policy

We adhere to a seven (7) day return or exchange policy for all of our merchandise. The merchandise must be in its original, unused condition, with all of the original tags and packaging to qualify for a refund. To make an exchange or return, you will need to contact us within seven (7) business days of receiving your order. Failure to do so will void your right to a refund or exchange. Items without the original tags and packaging may only be exchanged upon approval.

To exchange or return an item, the customer must obtain a return authorization number (RA#). Derby Originals reserves the right to refuse any package without a return authorization number, and no exchange or refund will be given at that time. There will be a 20% restocking fee for all cancelled Special Orders once the order is packed and ready to be shipped. All merchandise without its original packing or tags can be charged with a 20% restocking fee or subject to store credit only. All returned saddles will be charged a $20 restocking fee.

Before returning or exchanging any merchandise, please be sure to note the following items:

All items should be returned using the original packaging. If this is not possible, please include as much of the original packaging as possible.

All shipping costs must be paid by the customer. If exchanging an item, Derby Originals will cover half of the return freight. Please include a check for the amount imparted to you during your initial contact.

Your return authorization number (RA#) must be written on the outside package where it is clearly visible. We do not accept any packages at our PO Box address, and the correct return address will be given to you during your initial contact with the returns and exchanges department. Derby Originals reserves the right to refuse any package without a return authorization number (RA#).

Please review the terms and conditions before sending any merchandise to us.

All authorized returns must be received by us within fourteen (14) business days of the initial contact with returns and exchanges department.

All returns are subject to approval by the Derby Originals staff prior to a refund being given or an exchange being made. If items are found to be unacceptable, the item will be refused or a restocking fee applied.

Horse fluids, such as urine and sweat, are highly acidic. Any suede leather item that comes in contact with such fluids will bleed and is not covered by their warranty. Derby Originals is not responsible for such incidents, and the items are not returnable.

If there are any questions about the return and exchange policy, please feel free to contact us.