1. What information do we gather and how do we use it?
If you order a catalog, or a product from our web site, enter a contest, or promotion, answer a survey, or use other features of our web site, we may request that you provide certain personal information.
Contact Information -
The personal information that we collect may include your contact information - your name, postal, and e-mail addresses, and telephone number. We may use your contact information for a variety of purposes, including:
Fulfilling your order and notifying you of its status
Sending you Derby Originals catalogs, notices about new products, and special offers we think you'll find valuable
Administering a contest or promotion that you have entered on our web site
Sending you complimentary gifts for completing a customer survey on our web site
Setting up your personal password protected shopping account on our web site
Notifying you occasionally about important changes to our web site
You may call us at 1-330-494-4066 or send an e-mail to email@example.com and we will remove you from our lists promptly. We do not rent, sell, or trade e-mail addresses.
If you wish, you can opt-out of certain kinds of communications while continuing to receive other materials that you desire. So if you want to opt-out of our e-mail promotions while still receiving our catalog through the mail, just let us know.
You may update your contact information by calling us toll free at 330-494-4066 or sending us an e-mail.
Financial Information -
If you place an order, we will collect billing information, usually your credit card number and expiration date. We never share your credit card number or use it for any purpose besides fulfilling your order.
Other Personal Information -
If you answer a survey on our site, we may ask for personal information besides your contact information, such as your preferences or interests. We analyze this information in aggregate form, looking for market trends among our customers, rather than analyzing information about any individual customer.
Web Site Use Data -
We collect and aggregate data about how people use our web site so that we can provide a better experience for our visitors. Derby Originals is currently also using and has contracted with a third party vendor to track and analyze non-personally identifiable usage and volume statistical information from our visitors and customers to administer our website in order to constantly improve the website quality. All data collected is owned and used by Derby Originals, and is non-personally identifiable, summary information of the activities of our visitors and customers.
Will Derby Originals disclose the information you provide to outside parties?
We do not sell, rent, or trade e-mail addresses.
If you receive our printed catalog, Derby Originals may occasionally share your mailing address with carefully selected partners. If you do not wish to receive our printed catalog, or if you do not want Derby Originals to share your postal information with our partners, please contact us and we will put you on our do not share list. Call us at 330-494-4066 or e-mail us at firstname.lastname@example.org .
Derby Originals may provide aggregate statistics about our customers, sales, web site traffic patterns, and similar information to our consultants and reputable third-party vendors, but these statistics will not include any personally identifying information.
In the unlikely event that Derby Originals is sold, or substantially all of its assets acquired, customer information may be one of the transferred assets.
How does Derby Originals protect customer information?
At Derby Originals, protecting your information is a priority. We use industry-standard encryption technologies when transferring and receiving customer payment data. We also have security measures in place to protect customer data on our servers against unauthorized access.
What about cookies?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies allow our web site to remember you and your preferences when you return to our site. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that and disable the cookie.
Links to Other Sites -
We provide links to other sites that we think you'll enjoy. These sites operate independently of Derby Originals and have established their own privacy and security policies. We encourage you to review these policies at any site you visit.
Children's Privacy -
Derby Originals does not knowingly solicit or collect information from anyone under the age of thirteen. Derby Originals requires children over the age of 13 to consult with their parents before furnishing any data to us.
Privacy Promise -
At Derby Originals, we ensure that the information you send us remains protected, safe, and secure. We take this policy very seriously. Below we'll try to answer all your questions regarding credit cards, our safe ordering process, and Internet security in general.
Is my credit card information secure?
Yes. We have taken every possible precaution to ensure the security of your transaction, including adopting industry standards for data protection. You may have noticed the Thawte logo at the bottom of our shopping cart page. Thawte is a well known Web company that validates site security. To learn more about our status as a secure site, click their logo below.
What if an unauthorized purchase occurs?
Derby Originals's website provides secure transactions. In the unlikely event of credit card fraud, Derby Originals will pick up the first $50, and under the terms of your credit agreement, your credit card company will take responsibility for any additional unauthorized charges. In addition, we'll do our very best to work with your credit card company to assure that the problem is resolved with minimum hassle. We'll stay with you every step of the way. It is our responsibility to enable you to make transactions safely and with confidence. Remember, if unauthorized use of your credit or debit card occurs, it is your responsibility to notify your card provider as stated in your agreement with them.
What does it mean when I see a "warning" window pop up during the ordering process?
On some browsers, this window can be a bit intimidating. But receiving this message simply means that you're entering the safest, most secure area of the Derby Originals website - the order processing area. This should be reassuring since this is where credit card transactions take place. Just click to continue. Going from secure mode to unsecure mode, you'll likely receive another similar alert message, just to make sure you know what's happening.
Why do I hear so much about security on the Internet?
The Internet and the many ways in which it is changing our lives has been in the news for the past few years. One of the biggest concerns is Internet security because of the high increase in shopping on the web and the strong use of credit cards. Anyone wanting to take part in the growth of the web will at some point be using his or her credit card online. Keeping abreast of fraudulent behavior is always a good idea. Because of the fascination with this new medium, and the growth that is taking place, Internet security will always be a newsworthy item and an issue of public interest.
How do I know if a website is secure?
In order to be accurate, we're going to get a bit detailed here…
When it comes to security, Derby Originals uses something called the SSL (Secure Sockets Layer), the industry standard security protocol that the Derby Originals site uses to communicate with secure browsers like Netscape and Internet Explorer. The SSL ensures that the data you send is strongly encrypted and also ensures that the site you're doing business with is the site you think it is. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. (You don't have to know whether your browser supports secure transactions- if it doesn't, you won't be able to complete the checkout process.)
Many security experts say the most important thing is what happens once the merchant receives your order. At Derby Originals, we take several steps to keep things on our end as safe as possible. We do our order processing on machines that aren't connected to the Internet, so there's no danger of people gaining access to them. Finally, we don't keep a copy of your credit card number on file. While this is a minor inconvenience - whether ordering on the Internet or by phone, you have to give us the number every time you order- we believe it's the safest and most honest way to do business.
We are very serious about protecting you.
How do I know I'm in a secure environment on Derbyoriginals.com?
The entire checkout process, from introduction to final confirmation, takes place in a secure environment. All SSL -Secure Socket Layer (industry standard protocol) capable browsers have several symbols to indicate secure mode.
The URL to the left of the colon changes from 'http' to 'https' to signify that a SSL protocol is being used to communicate with the server. (http = HyperText Transport Protocol, but https = HTTP with secure SSL.)
In most browsers you'll also see a solid blue line in the upper portion of the browser's window - another visual aid that lets you know you're browsing a secure area.
Some browsers give you a warning when you go from a secure area to a regular area. This is to ensure that people know when they've left a secure server. Unfortunately, the message can be a bit startling, making it appear that something bad has happened, when in actuality, the opposite is true.
If you have any questions regarding security on Derby Originals's website, please contact us at email@example.com .