Shipping & Returns
Orders may be placed online at www.derbyoriginals.com or by calling 330-494-4066. Orders are shipped by FedEx or USPS, which is determined by the customer's choice at checkout. Shipping charges for each carrier are calculated according to their own specification, and therefore prices for each carrier will be different.
We accept check, money order, PayPal®, Visa, Master Card, or American Express for domestic orders. If paying by check, please note that checks will be held fifteen (15) business days prior to shipping your order. For large international orders, we also offer direct bank wire transfer. Upon receipt of order, we will email the customer bank wire transfer details. All orders must be paid in full prior to shipping. Orders over $500 require signature unless otherwise stated during purchase.
DerbyOriginals.com offers Standard Ground, 2nd Day, and Next Day shipping service for all local domestic orders. We also offer Express International shipping in most countries worldwide. Custom Duties may apply to international order based on the regulations of each country. Freight rates are determined by the dimensional weight and destination of the package. Total shipping charges are automatically calculated at the time of checkout.
Super Fast Same Day Shipping!
You can rely on our fast and friendly shipping department! Most orders received before 3:00 pm EST Monday through Friday are shipped that day from North Canton, Ohio. Orders received after 3:00 pm will normally be shipped the next day. Your order is shipped to you the way you have specified when ordering. Although infrequent, delays can occur, so please allow up to seven (7) business days for processing. Any order placed after 3:00 pm Monday through Thursday will be shipped the following day. Any order placed late on Friday, all day Saturday, or all day Sunday will ship out the following Monday.
Shipping rates are based on where you are located in relationship to our North Canton, Ohio warehouse, and how your order will be shipped. APO & FPO orders must be shipped by US Mail with all shipping charges paid by the customer. The time in-transit of Fed Ex Ground is based on your delivery address distance from our North Canton, Ohio headquarters. Please note, Fed Ex Ground delivers Monday through Friday. Holidays are not included as a delivery day
Upon receipt of your package, please inspect for any damages caused in transit or shortages. If damage should occur, keep all evidence for inspection. All damages and shortages must be reported within forty-eight (48) hours after receipt of package. Please call 330-494-4066 or email at firstname.lastname@example.org.
We adhere to a seven (7) day return or exchange policy for all of our merchandise. The merchandise must be in its original, unused condition, with all of the original tags and packaging to qualify for a refund. To make an exchange or return, you will need to contact us within seven (7) business days of receiving your order. Failure to do so will void your right to a refund or exchange. Items without the original tags and packaging may only be exchanged upon approval.
To exchange or return an item, the customer must obtain a return authorization number (RA#). Derby Originals reserves the right to refuse any package without a return authorization number, and no exchange or refund will be given at that time. There will be a 20% restocking fee for all cancelled Special Orders once the order is packed and ready to be shipped. All merchandise without its original packing or tags can be charged with a 20% restocking fee or subject to store credit only. All returned saddles will be charged a $20 restocking fee.
Before returning or exchanging any merchandise, please be sure to note the following items:
All items should be returned using the original packaging. If this is not possible, please include as much of the original packaging as possible.
All shipping costs must be paid by the customer. If exchanging an item, Derby Originals will cover half of the return freight. Please include a check for the amount imparted to you during your initial contact.
Your return authorization number (RA#) must be written on the outside package where it is clearly visible. We do not accept any packages at our PO Box address, and the correct return address will be given to you during your initial contact with the returns and exchanges department. Derby Originals reserves the right to refuse any package without a return authorization number (RA#).
Please review the terms and conditions before sending any merchandise to us.
All authorized returns must be received by us within fourteen (14) business days of the initial contact with returns and exchanges department.
All returns are subject to approval by the Derby Originals staff prior to a refund being given or an exchange being made. If items are found to be unacceptable, the item will be refused or a restocking fee applied.
Horse fluids, such as urine and sweat, are highly acidic. Any suede leather item that comes in contact with such fluids will bleed and is not covered by their warranty. Derby Originals is not responsible for such incidents, and the items are not returnable.
If there are any questions about the return and exchange policy, please feel free to contact us.
Ohio residents are required to pay sales tax. This amount is figured into the total purchase amount at checkout.
Canada -We ship to Canada via USPS and you will be responsible for all shipping charges plus any Duty or Taxes due once the parcel has cleared customs. We can confirm the shipping charges via email.
We will ship international orders via USPS or Fed Ex and will confirm shipping charges via email before your parcel is shipped. You will be responsible for all shipping charges plus any duty or taxes due once the parcel has cleared customs. If you have any additional questions or concerns regarding calculating these shipping charges, feel free to email us at email@example.com, call us at 330-494-4066.